Regulations and Policies
PLEASE READ EACH SECTION

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If in our judgment, your dog(s) requires immediate medical care we will attempt to reach you or your emergency contact, however we will also take your dog to a veterinarian or animal hospital to avoid any unnecessary suffering. The veterinarian or animal hospital may not be whom you generally use; instead we will reach out to the surrounding veterinarians in our immediate area to determine who has the ability to handle the issue at hand. We will ask them to only do what is necessary to stabilize your pet and minimize any pain and suffering until we are able to reach you. You agree to be solely responsible for the payment of all medical bills for your dog and you release The Woof, its officers, directors, agents, volunteers and employees of and from any and all responsibility for claims, damages, debts, etc., arising out of or related to any such medical care, including, but not limited to, transportation to/from the veterinary clinic and choice of veterinarian and animal hospital.

The Woof Dog Lounge and Spa reserves the right to immediately change your dog’s type of boarding/daycare if we believe it is necessary to protect the health and well-being of your dog, other dogs, and/or our staff. Due to The Woof’s concept of “Play all Day – Sleep all Night” all Pets must be both People and Dog Friendly. At this time, we are not equipped to handle aggressive dogs. If your dog begins to show behavior different from the initial visit, we reserve the right to segregate your dog from the rest of the canine visitors. Standard fees apply and your dog may have to be uninvited.

Your dog must be healthy and current on all vaccinations. It is your responsibility to provide documentation before or at the initial visit and to also provide updated documentation as needed. For the safety of all our canine guests, we reserve the right to refuse service for any pet that is showing an expired vaccination in our system.

You understand that the Bordetella vaccination doesn’t completely eliminate the chance of your dog contracting kennel cough. It helps reduce both the likelihood of contracting the illness and the severity of the illness if contracted. Kennel Cough is the canine version of the human cold and just as with children in daycare it can spread quickly regardless of all we do at The Woof to maintain a clean and sanitary environment.

If your dog is exhibiting any symptoms that may suggest illness such as sneezing, coughing, wheezing, runny eyes or nose, vomiting, lethargy, or diarrhea, please do not bring your dog to daycare or boarding. If your dog develops symptoms during the stay, we will segregate your dog to protect the health of the other canine visitors. If we determine, after the fact, that information was intentionally withheld, you may be charged a $100 fee and be asked to pick up your dog as soon as possible. You may be charged an additional $25 per day if you cannot immediately pick your dog up from our facility. Your dog will also be segregated to protect the health of other dogs.

You acknowledge and understand that there are certain risks involved in daycare and boarding, including but not limited to dog fights, dog bites to humans or other dogs and the transmission of disease. Additionally, any medical expenses will be your responsibility and you release The Woof of any liability and charges.

All dogs must arrive on a leash and all dogs must have a quick release collar. Those without a quick release collar will be segregated to help ensure safe play for all other dogs. No choke chains, corrective collars, harnesses or clothing is allowed in daycare and boarding. We also ask that you have a name tag on your dog’s quick release collar. Our staff works hard to quickly learn the names of each and every dog but during the initial couple of visits it helps us immensely, due to the volume of dogs our facility can handle, if you ensure your dog arrives with a name tag.

All dogs must be at least 4 months of age and must be spayed or neutered by 6 months of age to participate in daycare or boarding at The Woof. If we determine, after the fact, that information was intentionally withheld or falsified, you may be charged a $100 fee and be asked to pick up your dog as soon as possible You may be charged an additional $25 per day if you cannot immediately pick your dog up from our facility. Your dog will also be segregated to protect the health of other dogs.

We accept Visa, Mastercard, Discover, American Express, Cash and Check (A $25 returned check fee applies). The Woof Dog Lounge and Spa reserves the right, without notice but not applicable during an already occurring visit, to adjust our fees and/or services. All charges must be paid in full upon pick-up of your dog. Dogs left ten days beyond the agreed pick-up date without any communication from the owner or owner’s representative will become the property of The Woof.

Day play is available Monday through Sunday. Day play hours are 6 am to 8 pm and all daycare pets are assigned a temporary kennel outside of these hours. Pets are requested to arrive between 6 am and 11 am which ensures all dogs have a similar energy level that decreases throughout the day as well as allowing the dogs to establish a hierarchy without constant interruption.  Dogs can be picked up as late as 8pm for no additional charge. Half day adventures allow up to 5 hours of day play and will adjust to a full day adventure once time has expired. Full day adventures encompass the entire day up to 8pm. Day play pets can still be picked up between 8pm to Midnight with the addition of the convenience fee. Pick-ups and drop-offs between 12am and 6am are not available unless approved by a manager.

Hotel stay arrivals and departures are available 7 days a week between the hours of 6am and 8pm for nonal charge. Standard check-out time is 3pm.  For check-outs between 3pm and 8pm a half day of day play will be added per pet.  Check-outs are available between 8pm and Midnight with the addition of the convenience fee. Arrivals cannot be accommodated after 8pm. The Woof does not require a boarding deposit however a 24 hour notice is required for cancellations. Late cancellations and no-shows will result in a cancellation fee of $25 per pet. Overnight guests enjoy the same day play hours* and amenities as daycare guests at no additional charge other than the day of check-out if the 3pm deadline is not met. Overnight guests are only in a kennel for feeding, sleeping, time-outs (if applicable) and parent requested naptime. The Woof encourages pet parents to bring their own food and treats in pre-packaged bags labeled with your dog’s name and to only supply the actual amount needed plus a few days extra in the event your plans change. The Woof does provide house food at $2.00 per feeding, if needed, but as this can upset your dog’s stomach we highly recommend providing us with your dog’s own food. Medicine is administered at no additional charge. Please do not combine medication with pre-packaged food as what your pet does at home doesn’t necessarily mean the same will happen in a different environment. We dispense medicine separately to ensure your dog gets the medicine needed. We kindly request that you do not provide food or water bowls unless your pet uses a specialized food bowl. We also request that you not bring your own beds and blankets as we provide freshly laundered beds and blankets after each suite is cleaned and sanitized on a daily basis. Our 7 day a week/24 hours a day staff is always present to ensure your pet is as comfortable as possible. All boarding dogs are continuously monitored throughout the night. A staff member is close by to make sure your dog’s needs are being met to the best of our abilities.

*Overnight guests will be out for play no later than 7:30 am to allow appropriate time for morning food and medication distribution and digestion.

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By submitting this document:

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A) You indicate your agreement with all of the terms listed above.

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B) You release, indemnify, and agree to hold The Woof harmless from any and all manner of damages, claims, losses, liabilities, costs or expenses, causes of actions or suits, whatsoever in law or equity, (including, without limitation, attorney’s fees and related costs) arising out of or related to the services provided by The Woof, except those that may arise from the sole gross negligence or intentional and willful misconduct of The Woof, including, without limitation, (a) any inaccuracy in any statement made by yourself or information provided by you to The Woof, (b) your dog(s), including but not limited to, the destruction of property, dog bites, injury and transmission of disease, and (c) any action by yourself which is in breach of the terms and conditions of this agreement.

C) This agreement covers the current relationship between The Woof and yourself. Each time you bring your dog to The Woof, you affirm the terms of this Agreement, and the truthfulness and accuracy of all statements you have made in this Agreement.

D) This document applies to all dogs on your account with The Woof regardless of the fact that any additional dogs in your family, if applicable, requires a separate form specific to each dog in regards to “Pet Information”, “Medical Information” and “Pet Temperament and Behavior”.